- Brand:Superior Fireplaces
- Product Code:48-12DM
Innovative Hearth ProductsSuperior® Brand Wood-Burning Fireplace20 Year Limited Warranty
Innovative Hearth Products ("IHP") 20 Year Limited Warranty warrants your Superior® Brand wood burning fi replace ("Product") to be free from defects in materials and workmanship at the time of manufacture. The Product body, firebox and ceramic glass carry the 20 Year Limited Warranty. Ceramic glass carries the 20 Year Limited Warranty against thermal breakage only. After installation, if covered components manufactured by IHP are found to be defective in materials or workmanship during the 20 Year Limited Warranty period and while the Product remains at the site of the original installation, IHP will, at its option, repair or replace the covered components. If repair or replacement is not commercially practical, IHP will, at its option, refund the purchase price or wholesale price of the IHP product, whichever is applicable. IHP will also pay IHP prevailing labor rates, as determined in its sole discretion, incurred in repairing or replacing such components for up to fi ve years. THERE ARE EXCLUSIONS AND LIMITATIONS to this 20 Year Limited Warranty as described herein.
COVERAGE COMMENCEMENT DATE
Warranty coverage begins on the date of purchase. In the case of new home construction, warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product by an independent IHP dealer/distributor, whichever occurs earlier. The warranty shall commence no later than 24 months following the date of product shipment from IHP, regardless of the installation or occupancy date.EXCLUSIONS AND LIMITATIONSThis 20 Year Limited Warranty applies only if the Product is installed in the United States or Canada and only if operated and maintained in accordance with the printed instructions accompanying the Product and in compliance with all applicable installation and building codes and good trade practices.
This warranty is non-transferable and extends to the original owner only. The Product must be purchased through a listed supplier of IHP and proof of purchase must be provided. The Product body and firebox carry the 20 Year Limited Warranty from the date of installation. Vent components, trim components, paint and applied stains are excluded from this 20 Year Limited Warranty. The following do not carry a 20 Year Limited Warranty but are warranted as follows:
Air tubes, baffles and brick retainers – Repair or replacement for one year from the date of installation
Cast iron parts – Replacement for one year from date of installation
Catalyst – Carries a separate warranty. Refer to the warranty certificate provided for that part
Electrical components – Repair or replacement for one year from the date of installation
Fireplace screens, refractory and side shields (metal or refractory) – Repair or replacement for two years from date of installation. Excludes hairline cracks.
Fuel grates –These parts are considered consumable accessories and therefore are not warranted, with the exception of defects in material or workmanship which are covered for 90 days from the date of installation
Gaskets – Replacement for one year from date of installation
Gold & nickel plating – Replacement for two years from date of installation. Excludes tarnishing
Optional glass doors – Repair or replacement for 90 days from the date of installationRefractory & screens – Replacement for two years from date of installation. Excludes hairline cracks
Removable air tubes – Repair or replacement for seven years from date of installation. IHP prevailing labor rates for years one through five.
Labor coverage – Prevailing IHP labor rates apply for the warranty period of the component.
Parts not otherwise listed carry a 90 day warranty from the date of installation.
Whenever practicable, IHP will provide replacement parts, if available, for a period of 10 years from the last date of manufacture of the Product.
IHP will not be responsible for: (a) damages caused by normal wear and tear, accident, riot, fire, flood or acts of God; (b) damages caused by abuse, negligence, misuse, or unauthorized alteration or repair of the Product affecting its stability or performance. (The Product must be subject to normal use with approved fuels listed in the Operation Manual provided with the product. This includes burning such fi replace fuels as wood and natural or propane gas. Fuel products with abnormal burning characteristics, including but not limited to fuel such as driftwood, coal or plywood and wood products using a binder may burn at excessive temperatures and may cause damage to the Product or may cause it to function improperly.); (c) damages caused by failing to provide proper maintenance and service in accordance with the instructions provided with the Product; (d) damages, repairs or inefficiency resulting from faulty installation or application of the Product.
Coverage of this 20 Year Limited Warranty is conditional upon use of an adequate fuel grate on factory-built fi replaces only, when applicable.IHP is not responsible for inadequate fi replace system draft caused by air conditioning and heating systems, mechanical ventilation systems, or general construction conditions which may generate negative air pressure in the room in which the appliance is installed. Additionally IHP assumes no responsibility for smoking conditions caused by inadequate chimney height, adjoining trees or buildings, adverse wind conditions or unusual environmental factors and conditions. Certain IHP Products are listed for use with Security Chimneys International, Ltd. or IHP chimney systems only. Use of chimney components other than that specified in the Product manual will void the Product warranty.
This 20 Year Limited Warranty covers only parts and labor as provided herein. In no case shall IHP be responsible for materials, components or construction which are not manufactured or supplied by IHP or for the labor necessary to install, repair or remove such materials, components or construction. Additional utility bills incurred due to any malfunction or defect in equipment are not covered by this 20 Year Limited Warranty. All replacement or repair components will be shipped F.O.B. from the nearest stocking IHP factory.
LIMITATION ON LIABILITY
It is expressly agreed and understood that IHP’s sole obligation and the purchaser’s exclusive remedy under this warranty, under any other warranty, expressed or implied, or in contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specified herein.In no event shall IHP be liable for any incidental or consequential damages caused by defects in the Product, whether such damage occurs or is discovered before or after replacement or repair, and whether such damage is caused by IHP’s negligence. IHP has not made and does not make any representation or warranty of fitness for a particular use or purpose, and there is no implied condition of fitness for a particular use or purpose.IHP makes no expressed warranties except as stated in this 20 Year Limited Warranty. The duration of any implied warranty is limited to the duration of this expressed warranty.No one is authorized to change this 20 Year Limited Warranty or to create for IHP any other obligation or liability in connection with the Product. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. The provisions of this 20 Year Limited Warranty are in addition to and not a modification of or subtraction from any statutory warranties and other rights and remedies provided by law.
INVESTIGATION OF CLAIMS AGAINST WARRANTY
IHP reserves the right to investigate any and all claims against this 20 Year Limited Warranty and to decide, in its sole discretion, upon the method of settlement.To receive the benefits and advantages described in this 20 Year Limited Warranty, the appliance must be installed and repaired by a licensed contractor approved by IHP.Contact IHP at the address provided herein to obtain a listing of approved dealers/distributors. IHP shall in no event be responsible for any warranty work done by a contractor that is not approved without first obtaining IHP's prior written consent.
HOW TO REGISTER A CLAIM AGAINST WARRANTY
In order for any claim under this warranty to be valid, you must contact the IHP dealer/distributor from which you purchased the product. If you cannot locate the dealer/distributor, then you must notify IHP in writing. IHP must be notified of the claimed defect in writing within 90 days of the date of failure. Notices should be directed to the IHP Warranty Department at 1508 Elm Hill Pike, Suite 108; Nashville, TN 37210 or visit our website at WWW.SUPERIORFIREPLACES.US.COM.
GOLSONS SHIPPING AND DELIVERY INFORMATION
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FREE SHIPPING ON ORDERS OVER $249
Ship your entire order to your home or place of business on us for free, save yourself money especially on the heavy items…
$6.95 FLAT-RATE SHIPPING
Take advantage of our $6.95 Flat-Rate Shipping for orders under $249, combine items to remain under the $249 and its still the same.
45–DAY “NO PROBLEM” RETURNS POLICY
We allow you to return all new, unused, unassembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred).
NO RESTOCKING FEE
Most companies charge a 10% - 15% or in some case more - restocking fee. We feel this is wrong.*
Unfortunately we do not ship items directly to Canada, however we are more than happy to ship to your desired US-based freight forwarder.
For more information, please call customer service on 318-397-7171, or refer to the Shipping Specifications, below.
† Not all items qualify for our Free Shipping program.
* This flat rate or free shipping policy applies to products shipped via standard shipping to locations in the contiguous 48 states. GolsonsOnline.com, LLC reserves the right to choose delivery type (parcel or freight), carrier, and service level of each shipment shipped via standard shipping. In the event of freight shipments, standard shipping includes “curb-side delivery” and “lift gate” service. If special considerations are required for curb-side delivery (ex: hard to reach areas such as Martha‘s Vineyard or a rooftop condo, etc), these special considerations will be an additional fee and are not included in our standard shipping. Our Free Shipping Policy does not apply to special order items that require you to call for pricing, as these sometimes also require special considerations for delivery from the manufacture.
Our in-stock orders will usually take about 7-14 business days to reach you. Any special orders will take approximately 6-8 weeks. Direct shipments are made to continental U.S. locations only. Special provisions apply to shipments to either Alaska, Hawaii, or Canada and are detailed below.
GolsonsOnline.com does not charge shipping on items with a free shipping icon next to them on our website when shipped to US locations, except for Alaska and Hawaii. Shipments to Alaska and Hawaii are not eligible for free shipping, and the customer is responsible for all duties and tariffs on shipments to those states.
We use UPS or FedEx for smaller items, and larger items shipped via "LTL" freight. We reserve the right to choose which freight provider carries your shipment. We do not, however, have control over these shipping providers (freight or UPS). Once a shipment is picked up from the wharehouse and is in the hands of the delivery provider, we cannot amend the shipping address, nor can we make a delivery happen on a certain day or time, and we can only approximate delivery times due to the information the delivery provider has made available to us.
All shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, GolsonsOnline.com can not be held responsible for damages that may occur during delivery.
Remote or hard-to-reach areas (example: Martha’s Vineyard, etc.) may incur additional shipping fees. This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of any additional charges.
It is the customers responsibility to inform us of any problems with this type of delivery at the time of purchase. GolsonsOnline.com is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Certain circumstances may include but not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In-home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for this type of service.
We also offer a Platinum Delivery Service on of some products. This shipping option allows you to pay for custom delivery services. Charges vary, so contact us for a custom quote.
We do ship to APO/FPO addresses, but such shipments are subject to USPS size, weight, and content restrictions. If we cannot send your package to your APO/FPO address, we will contact you. APO/FPO shipments may be subject to additional shipping fees. If you will be charged any additional shipping, we will contact you to notify you of the associated fees and give you a chance to adjust your shipping address if you so desire.
If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping provider to contact you prior to delivery. If the product is returned because the freight provider could not reach you, this will be considered as a "return", and the order will be subject to our regular return policies.
SHIPPING OUTSIDE OF THE CONTINENTAL U.S
All shipments to Alaska and Hawaii are sent via UPS Worldwide Express, and as such require an individual quote. If you order via the phone, you will be notified of the extra shipping before you place your order. If you order online, a customer service representative will contact you shortly after your order is placed with the additional shipping charges (before the item is shipped).
We do not ship items directly to Canada, however we will ship to your desired US-based freight forwarder. We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes. You will be responsible for all duties and tariffs on Canadian shipments, along with coordinating with the freight forwarder for delivery to the final destination. Please call customer service 318-397-7171 for assistance, otherwise enter the shipping address provided by your US-based freight forwarder.
Over 99% of deliveries have no external or internal damage, and are signed for without a problem. For your protection, we ask that you please inspect your packages following these guidelines:
IMPORTANT! You have 3 business days to call us at 318-397-7171 to report any damage.
If your shipment arrives through a typical delivery service such as UPS or FedEx, you have 3 days to call us at 318-397-7171 to report the damage.
If you authorize the freight company to leave freight without a signature, GolsonsOnline.com cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.
If your order ships via freight, please follow these steps:
STEP 1 WATCH THE FREIGHT VIDEO AND PRINT THE CHECKLIST. CLICK HERE FOR THE VIDEO.
STEP 2 ENSURE THAT THE PALLET/PIECE COUNT ON THE DELIVERY RECEIPT MATCHES THE NUMBER OF PALLETS/PIECES YOU RECEIVE.
If a pallet(s) or piece(s) is missing:
Note this on the delivery receipt before you sign. Example: "Received 4 of 5 pieces"
Call us at 318-397-7171 immediately to let us know you are missing pallets/pieces. We will coordinate with the shipping company to locate the missing pallets/pieces or replace them.
STEP 3 INSPECT THE PACKAGING FOR EXTERNAL DAMAGE.
If you notice exterior damage:
Open the box and inspect for concealed damage before signing the delivery receipt.
If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note “damaged” on the delivery receipt, call us immediately at 318-397-7171. (If you are unable to reach us, you should refuse the shipment. Doing this will not invalidate your order and we will still work diligently to get your order to you in good condition as quickly as possible.)
Note any damages to the packaging or products on the delivery receipt by specifically writing the word “Damaged” before signing.
PLEASE NOTE Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.
STEP 4 IF THERE IS NO VISIBLE EXTERNAL DAMAGE, PLEASE SIGN FOR YOUR FREIGHT.
STEP 5 PLEASE INSPECT YOUR ITEMS FOR CONCEALED DAMAGE AFTER THE DRIVER HAS LEFT.
IMPORTANT! You have 3 business days to call us at 318-397-7171 to report any damage.
If you have any questions, please feel free to contact us at 318-397-7171.